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EV Charging Network AI-Communication

EV Charging AI Communication Portfolio

The Saascharge AI Communication Portfolio empowers EV charging networks to engage EV drivers, site owners, and CPOs through AI-powered agents and intelligent news broadcasting. Compatible with both Saascharge and third-party platforms, the solution enhances customer support, streamlines operations, and drives greater charging network utilisation through proactive communication.

AI Bot for EV Charging Support – Saasi Botai

Deliver instant support to your EV drivers—automated, intelligent, and always available.

Our AI Bot acts as a first-line support assistant, designed to understand user requests, categorize issues, and provide structured, step-by-step solutions. From charging access and station issues to billing and general inquiries, it resolves the most common requests in seconds.

 

Built for efficiency

  • Instant responses, 24/7
  • Automated issue detection and categorization
  • Guided troubleshooting with clear actions
  • Consistent answers based on structured knowledge
  • Seamless escalation to human support when needed

Designed for EV drivers

The AI Bot follows a proven support flow—analyzing each request, retrieving the right knowledge, and guiding users toward resolution or escalation where required.

 

 

EV News Broadcasting

Deliver the right message to the right audience at the right time.

The Saascharge EV News Broadcasting module provides a scalable communication platform for charging networks, mobility providers, and site operators. Create targeted announcements, operational updates, maintenance notifications, and marketing campaigns from a single interface and distribute them instantly through Mobile Apps, APIs, and Email.

Built for modern EV ecosystems

  • Targeted audience segmentation
  • Multi-channel delivery (App, API & Email)
  • Partner-specific communication profiles
  • Role-based management
  • Message history and archiving
  • Scalable broadcasting across multiple networks

 

Key Benefits

  • Better driver engagement
  • Increased charging network utilisation
  • Fewer support inquiries
  • Improved customer satisfaction
  • Consistent network-wide communication
  • Fully centralised communication management

Reach drivers when it matters

Whether informing drivers about new charging locations, maintenance windows, pricing updates, promotions, or service interruptions, Saascharge ensures communication remains relevant, timely, and personalised.