Saascharge Introduces AI-Powered Support with Its New AI Agent: Saasi Botai

Saascharge is integrating AI into its platform with the launch of an AI-powered support service for our partners. This new AI Agent program, called Saasi Botai, is designed to enhance support services across the Saascharge platform and its applications. The solution is versatile and can be personalized for multiple partners, with a single purpose: to help, support, and continuously improve the services delivered to our partners and their customers.

What Is Saasi Botai, and What Can You Expect?

Saasi Botai is designed to support the consumers of Saascharge partners, EV drivers, and charging site owners by assisting them in locating, initiating, and operating charging stations. The AI Agent responds to user requests in real-time, registers issues as needed, and escalates complex cases to existing support teams.

The AI Agent can answer questions related to:

• How to use charging services
• Pricing and tariffs
• Billing and invoicing
• Operational issues during charging sessions

AI with an Infinite Memory for Processes

Imagine an EV driver who cannot stop a charging session and contacts a partner’s support channel. Saasi Botai can immediately guide the user through the correct steps,  whether via the mobile app, a credit card terminal, or directly on the vehicle — including instructions on safely unlocking the charging connector.

What makes AI extraordinary is its ability to store and apply a vast number of processes, charging equipment specifications, and vehicle models, enabling Saasi Botai to support EV drivers across a wide range of real-world scenarios. The AI Agent can, for example, instantly deliver clear and accurate answers across millions of possible pricing models and billing configurations, anywhere in the world.

Intelligence Built on Real Industry Data and Continuous Learning

This capability is made possible by Saascharge’s deep industry knowledge and data, built from more than 50 partners worldwide, managing tens of thousands of EV drivers and site owners across a wide variety of charging equipment. Saasi Botai continues to learn from new cases, guided and refined by our human support teams, ensuring accuracy, relevance, and continuous improvement.

Secure, Privacy-First AI Architecture

The AI Agent is powered by a Generative AI architecture hosted on AWS, leveraging market-leading AI models from Anthropic, with the flexibility to adapt to additional models in the future.

This AWS-based approach ensures that:

• Our proprietary data models remain protected
• Customer and partner data privacy is preserved
• System integrity and security are maintained

Our AI Strategy: Powered by Humans, Enhanced by AI

We embrace AI as a core part of Saascharge’s company strategy. Since the widespread adoption of ChatGPT at the end of 2023, and with the emergence of models such as Claude (Anthropic), Gemini (Google), and others, AI has fundamentally changed the way we work and build products.

Our AI strategy follows a pragmatic and value-driven approach, structured around four key workstreams:

1. Development acceleration using AI-assisted tools
2. Support organization enhancement with AI Agents
3. Self-care capabilities, enabling diagnosis and auto-resolution through machine learning
4. Usage and load prediction to optimize charging operations

We began internally by accelerating development and creating custom applications for partners. Saasi Botai is starting now with structured processes and coaching instructions, and gradually expanding its capabilities through learning and real-world usage.

Our guiding principle is simple: apply AI where it delivers tangible value, without replacing more efficient solutions such as automation or traditional machine learning when those offer better speed and cost efficiency. For our partners, this means scalable support, better service quality, and controlled operational costs.